PRIVACY

Privacy Policy

Mint and Lavender, Inc. is dedicated to protecting your data privacy and safety. The policy below explains what data we collect about you, why we collect that data and how we use it, as well as how we share and manage your information. We take your privacy very seriously.  Please read this Privacy Policy carefully as it sets out important information about our processing and your rights:

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to process your order for it to be shipped to you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by contacting us.

 

WHAT INFORMATION WE COLLECT & WHY

When you purchase on mint-lavender.com, we will ask for the following information. This information is necessary to collect payment, process and ship your order, and to communicate order status.

  • Email address
  • Name
  • Shipping & Billing Address
  • Phone number
  • Payment details

You have the option during checkout to create an account with mint-lavender.com. If you choose to create an account, we will create a profile containing your order history and stored addresses for easy access. All of your order history is stored within our system, so creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address. Additionally, you have the option to share the following information with us, which we use to personalize the marketing messages you receive from us.

  • Name
  • Email

You can choose to stop receiving Mint and Lavender, Inc. emails at any time, by clicking “unsubscribe” at the bottom of any Mint and Lavender, Inc. marketing email.

When you contact our Customer Concierge team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services. When you visit mint-lavender.com, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products, and services provided.

  • IP address
  • Your browser type
  • Your operation system
  • Your browse behavior on our website, such as product pages visited
  • Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. 

ADS ON OTHER SITES

We purchase ads on sites like Instagram, Google and Facebook, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHO ELSE CAN YOU SHARE THE INFO WITH

We may share your data within the Mint and Lavender, Inc company. We may also share it with others who help us serve you. That includes, but is not limited to Shopify and other supporting host channels, and payment processors. These companies are required by law to protect your data and cannot use your data with the exception of helping us provide you with products and services or as allowed by the privacy law and our contracts.

Shopify Inc. uses a combination of data centers and cloud service providers to store your personal data in the United States and Canada. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield, for Shopify’s own storage, or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR. Shopify’s Privacy Shield certification statement can be found on PrivacyShield.gov.

HOW WE GET YOUR CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was June 15, 2019. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Notice from time to time by updating this page.  We will notify you of any significant changes by way of a banner on our Website. Changes will become effective from the next time that you interact with us or use your account.

 

QUESTIONS AND CONTACT INFORMATION 

If you have any questions about this Privacy Policy please contact us at hello@mint-lavender.com or through the 'Contact Us' page on our website. 

www.mint-lavender.com