SHIPPING

 

*FREE Standard UPS ground shipping in the Continental US.

Canada Shipping available please select shipping method at check out.

Free standard shipping only valid for curated gifts and Build-A-Box.

Shipping rates apply for personalized corporate and wedding gifts. We can ship with our corporate account or use yours and bill accordingly. 

Orders typically ship within 1-3 business days and 2-5 business days for shipping via standard ground shipping UPS (depending on where it's going). Our standard shipping (UPS ground) is free in the Continental US, (if shipping to multiple addresses you must order each item separately).  

You can also choose expedited shipping at check out (2-day and 1-day shipping options), prices vary depending on method selected.

If you choose expedited shipping we will process your order and ship as soon as possible (usually within 1 business day).

If you are in a real hurry or would like your gifts delivered in the Dallas area email us at orders@mint-lavender and we will do everything possible to meet your deadline.

 We ship via insured UPS. In the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at orders@mint-lavender.com. We will do everything possible to make it up to you.

If your gift is for a special date, we can add a "DO NOT OPEN UNTIL ____" sticker to the front of their package, please add message at checkout.

 

Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by UPS due to incorrect shipping information, a $15.00 address correction fee is charged to us and in turn will be charged to you.

We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed from UPS. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.

UPS drivers obtain signatures at their discretion unless a signature is specifically required by the sender. Packages might be left at the residence without obtaining a signature. Signature service is an extra charge. If you would like to request a signature for your package, please note at check out.

 Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.

 WARM WEATHER SHIPPING

Please note that ordering items sensitive to melting is at your own risk. We make every effort to package products for warm weather conditions using ice packs but cannot guarantee what happens during shipping or if box is left outside upon delivery. We are not responsible for products that spoil due to: Packages left at the door for extended periods of time, packages sent back to freight location because no one was available to sign for them, or delays in delivery due to incorrect or incomplete addresses.

We are not responsible for UPS shipping delays or early arrival. Please note that once package has left Mint & Lavender, UPS controls transit time. Therefore we cannot guarantee an exact arrival date. Please allow a 3 day-day arrival window in the event of a UPS delay or early arrival, (if you would like to add a “DO NOT OPEN UNTIL_____” sticker on the front of package please note this at checkout). In the event items are not shipped by Mint & Lavender on the date requested and/or do not arrive in time for your event due to an error made by Mint & Lavender, we will gladly refund you.

All orders are shipped via UPS ground unless other arrangements are made. If you would like to request a different shipping method, please email us at orders@mint-lavender.com. Quality upon delivery cannot be guaranteed by Mint & Lavender Inc.

 WHITE GLOVE COURIER SERVICE

Hand delivery courier is offered to our custom clients as well as our pre-curated gifts in Dallas, Texas. Delivery fee is determined by location and number of stops (within a 25 mile radius). Please email us at orders@mint-lavender.com for inquires about courier delivery.

 HOTEL/EVENT  SHIPPING AND DELIVERY

Shipping to hotels for your event is easy. We ask that if we are shipping to a hotel for you, please contact the hotel sales director and make arrangements upon the arrival of the gifts. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift.

We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply. It is your responsibility to provide correct shipping/delivery information.

The client is responsible for submitting the final list of welcome gift recipients by the venue, no later than 7 days prior to the delivery date. We are not responsible for welcome gifts after they have been delivered and signed for by hotel personnel. It is the responsibility of the personnel of the hotel to notify the guest that there is a gift at the front desk and/or present the hotel guest with the gift. We do not offer refunds for packages not provided to hotel guests once the responsibility has been assumed by hotel personnel. We are not responsible for unclaimed packages. It is your responsibility to know and abide by the hotel’s policies regarding welcome gifts and any associated fees that may apply.

 Hotel Fees: in the case that a hotel or accommodation charges a fee for holding welcome gifts or distributing welcome gifts, the client will resume full responsibility for this charge.

Still have questions, email us at hello@mint-lavender.com