FAQs
DOES THE BOX SHIP AS SHOWN?
Yes. Each set of products comes in our beautiful signature white or gray box with coordinating grosgrain ribbon, tissue wrapped on the inside and sealed with our ML logo sticker . Our boxes are meant to be kept for later use, they're the perfect place for trinkets, keepsakes and everything in between. Plus, each box will ship inside a shipper box so it stays nice and pretty. We take great care in curating each gift, and we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value.
MY BOX IS A GIFT. I DON'T WANT A RECEIPT OR ANY PRICES.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders take 2-3 business days to process and 2-5 business days to ship via standard shipping, depending on where it's going. Our standard shipping is free in the Continental US can also choose expedited shipping at check out. If you are in real hurry email us at hello@mint-lavender and we will do everything possible to meet your deadline.
If you choose expedited shipping at checkout, we will process your order immediately and get your gift out in 1 business day (Monday-Friday) orders placed after 12pm CST Friday will go out for shipping the following Monday.
DO YOU OFFER LOCAL DELIVERY?
Yes, we offer local delivery in the Dallas area only. We'd love to help, contact us to set it up. hello@mint-lavender.com
WHAT IF MY GIFT IS FOR A SPECIFIC DATE AND I WANT IT SHIPPED EARLY?
If your gift is for a special date, we can add a "DON'T OPEN UNTIL ____" sticker to the front of their package. Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse and will wait until your specified date. Please add note for shipping date at check out.
MY TRACKING SAYS IT WAS DELIVERED, BUT MY RECIPIENT NEVER GOT IT?
If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end.
IT SAYS THE DELIVERY OF MY PACKAGE WAS UNSUCCESSFUL, NOW WHAT?
We're here to help call the carrier, and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we are happy to send a replacement, but do charge a shipping fee.
CAN I SHIP TO MULTIPLE ADDRESS?
At this time we cannot ship the same order to multiple addresses, if you are purchasing several gifts that need to be shipped to different addresses you must order them separately.
PRODUCTS
WHAT'S YOUR RETURN POLICY?
Due to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us.
WHAT IF MY GIFT OR PRODUCTS ARRIVE DAMAGED?
Please take photos of the shipping boxes and the products inside and email them to hello@mint-lavender.com with the Subject line, DAMAGED SHIPMENT. We will work to remedy the situation ASAP.
DO THE BOXES COME WITH A NOTE?
Each gift includes a custom-designed card that you select on our product page when selecting your gift. You simply provide us with your message and we'll hand write your card, don’t forget to sign your name!! We then seal the envelope with a coordinating ML wax seal.
DO THE BOXES EVER CHANGE?
We are constantly innovating and updating our products to refresh existing boxes, and we're always coming up with new box ideas. Check back monthly for our featured gifts or sign up for our newsletter. We specialize in most of the major holidays and change them year to year to keep them unique.
BETWEEN BUILD-A-BOX AND YOUR CURATED OPTIONS THERE ARE SO MANY CHOICES. CAN YOU HELP ME PICK OUT THE PERFECT GIFT?
We love this question, and thats why we exist, we are here to help you put together that perfect gift. Email us and we’ll chat about everyone on your list.
WHAT IS THE SIZE OF EACH BOX?
We have 3 box sizes:
SMALL (white and copper) different seasonal colors 9.25" x 6.69"x 4"
LARGE (white and copper) different seasonal colors 13"x 10" x 4.5"
PICNIC HAMPER 13" x 8.5" x 3.5"
GOT ANOTHER QUESTION?
We'd love to chat. Drop us a line at hello@mint-lavender.com
